This portal only for GCC Officers. Based on there roles and Group ID they can view there module`s Like PGR, QR Public Asset Feedback, Makkalai Thedi Mayor,etc...
You can not select more than 25 topics Topics must start with a letter or number, can include dashes ('-') and can be up to 35 characters long.
 
 
 
 

702 lines
29 KiB

<!DOCTYPE html>
<html lang="en" dir="">
<html xmlns:th="http://www.thymeleaf.org">
<head th:replace="~{fragments/modules/base/head :: head}"></head>
<style>
.boxcard {
height: 100px;
border-radius: 20px;
}
.boxcard1 {
height: 200px;
border-radius: 20px;
box-shadow: rgba(0, 0, 0, 0.5) 0px 3px 8px;
}
.required{
color: red;
}
/* Mobile screens - targeting devices with a max width of 767px */
@media (max-width: 767px)
{
#qaqcRequestForm label{
margin-top: 10px;
}
}
.card-box {
border-radius: 20px;
box-shadow: rgba(0, 0, 0, 0.5) 0px 3px 8px;
}
.bg-grey-inline-text {
padding:2px 2px;
background-color: #e6e6e6;
border-radius: 4px;
}
#closedCard {
transition: transform 0.2s ease; /* Smooth scaling transition */
cursor: pointer; /* Default cursor change */
}
#closedCard:hover {
transform: scale(1.05); /* Slightly scale up on hover */
cursor: pointer; /* Change cursor to hand symbol */
}
#inProgressCard {
transition: transform 0.2s ease; /* Smooth scaling transition */
cursor: pointer; /* Default cursor change */
}
#inProgressCard:hover {
transform: scale(1.05); /* Slightly scale up on hover */
cursor: pointer; /* Change cursor to hand symbol */
}
#redressedCard {
transition: transform 0.2s ease; /* Smooth scaling transition */
cursor: pointer; /* Default cursor change */
}
#redressedCard:hover {
transform: scale(1.05); /* Slightly scale up on hover */
cursor: pointer; /* Change cursor to hand symbol */
}
#reopenedCard {
transition: transform 0.2s ease; /* Smooth scaling transition */
cursor: pointer; /* Default cursor change */
}
#reopenedCard:hover {
transform: scale(1.05); /* Slightly scale up on hover */
cursor: pointer; /* Change cursor to hand symbol */
}
#closedCard {
transition: transform 0.2s ease; /* Smooth scaling transition */
cursor: pointer; /* Default cursor change */
}
#closedCard:hover {
transform: scale(1.05); /* Slightly scale up on hover */
cursor: pointer; /* Change cursor to hand symbol */
}
</style>
<body>
<!--[if lt IE 8]>
<p class="browserupgrade">You are using an <strong>outdated</strong> browser. Please <a href="http://browsehappy.com/">upgrade your browser</a> to improve your experience.</p>
<![endif]-->
<div class="wrapper">
<!-- header top menu Start -->
<header th:replace="~{fragments/modules/base/header :: header}"></header>
<!-- header top menu end -->
<div class="page-wrap">
<!--=============== Left Menu side Start ================-->
<div th:replace="~{fragments/modules/base/menu :: menu}"></div>
<!--=============== Left side End ================-->
<div class="main-content">
<div class="container-fluid">
<div class="page-header mb-2">
<div class="row align-items-end">
<div class="col-lg-8">
<div class="page-header-title">
<i class="fas fa-tachometer-alt bg-blue"></i>
<div class="d-inline">
<h5>Dashboard QAQC</h5>
<span>1913 QAQC Dashboard</span>
</div>
</div>
</div>
<div class="col-lg-4">
<nav class="breadcrumb-container" aria-label="breadcrumb">
<ol class="breadcrumb">
<li class="breadcrumb-item"><a href="index"><i
class="ik ik-home"></i></a></li>
<li class="breadcrumb-item" aria-current="page">1913 QAQC</li>
<li class="breadcrumb-item" aria-current="page">Admin QAQC</li>
<li class="breadcrumb-item active" aria-current="page">Grievance Dashboard</li>
</ol>
</nav>
</div>
</div>
</div>
<!-- <h4 class="h4 text-right text-mute" style="font-size: 12px;">
Auto refresh in <font id="refresh-countdown">00</font> seconds
</h4> -->
<div class="card mt-4">
<div class="card-header">
<h3>
<img alt="No image" src="/gcc/assets/images/donut-chart.png"
style="height: 23px; width: 23px;" class="mr-2"><b>Overall Grievance
Dashboard</b>
</h3>
</div>
<div class="card-body">
<div class="row">
<div class="col-sm-2 mb-2">
<label for="startDate" style="font-size: medium; margin-bottom: 0px;">From Date:</label>
<input type="date" id="startDate" class="form-control">
</div>
<div class="col-sm-2 mb-2">
<label for="endDate" style="font-size: medium; margin-bottom: 0px;">To Date:</label>
<input type="date" id="endDate" class="form-control">
</div>
<div class="col-sm-2 mb-2">
<label for="dropdown4" style="font-size: medium; margin-bottom: 0px;">Group:</label>
<select id="dropdown4" class="form-control">
<option value="">Select</option>
<!-- <option value="">general</option> -->
<!-- Add options here -->
</select>
</div>
<div class="col-sm-2 mb-2">
<label for="dropdown1" style="font-size: medium; margin-bottom: 0px;">Type:</label>
<select id="dropdown1" class="form-control">
<option value="">Select</option>
<!-- <option value="Cleanliness in Parks">Cleanliness in Parks</option> -->
</select>
</div>
<div class="col-sm-2 mb-2">
<label for="dropdown3" style="font-size: medium; margin-bottom: 0px;">Mode:</label>
<select id="dropdown3" class="form-control">
<option value="">Select</option>
<!-- <option value="">INTERNET</option> -->
</select>
</div>
<div class="col-sm-2 mb-2">
<label for="dropdown2" style="font-size: medium; margin-bottom: 0px;">zone:</label>
<select id="dropdown2" class="form-control">
<option value="">Select</option>
<!-- <option value="N01">N01</option> -->
<!-- <option value="ALL">ALL</option> -->
</select>
</div>
</div>
<div class="row mt-4">
<div class="col-12 d-flex justify-content-center">
<button type="submit" id="searchButton"
class="btn btn-primary mx-2">Filter</button>
<button class="btn btn-danger mx-2" onclick="resetDate()"
name="reset" type="reset">Reset</button>
</div>
</div>
</div>
<div class="col-12">
<div class="row mt-3">
<!-- First Part: 2 cards vertically -->
<div class="col-lg-4 col-md-4 col-sm-12">
<div class="card card-box" id="inProgressCard">
<p class="text-facebook mb-20 text-center mt-4" id="inProgressname" style="font-size: medium;"><i class="fas fa-spinner text-center" ></i>&nbsp;<b>In-progress</b></p>
<h3 class="text-twitter fw-700 ml-5 text-center" id="inProgressCount"></h3>
</div>
<div class="card card-box" id="redressedCard">
<p class="text-facebook mb-20 text-center mt-4"id="redressedname" style="font-size: medium;"><i class="fas fa-check-circle text-center" style=" color: green;"></i>&nbsp;<b>Action Taken Level 1</b></p>
<h3 class="text-twitter fw-700 ml-5 text-center" id="redressedCount"></h3>
</div>
</div>
<!-- Second Part: 1 card, height equal to both cards in the first part -->
<div class="col-lg-4 col-md-4 col-sm-12 mt-3">
<div class="card boxcard1">
<div class="card-body">
<p class="text-facebook mb-20 text-center mt-4" style="font-size: medium;"><i class="fas fa-clipboard-list text-center"></i>&nbsp;<b>Total Complaints</b></p>
<h3 class="text-twitter fw-700 ml-5 text-center" id="totalComplaints"></h3>
</div>
</div>
</div>
<!-- Third Part: 2 cards vertically -->
<div class="col-lg-4 col-md-4 col-sm-12">
<div class="card card-box" id="reopenedCard">
<p class="text-facebook mb-20 text-center mt-4" id="Reopenname" style="font-size: medium;"><i class="fas fa-exclamation-circle text-center" style=" color: orange;"></i>&nbsp;<b>Reopened</b></p>
<h3 class="text-twitter fw-700 ml-5 text-center" id="reopenedCount"></h3>
</div>
<div class="card card-box" id="closedCard">
<p class="text-facebook mb-20 text-center mt-4" id="Closename" style="font-size: medium;"><i class="fas fa-check-circle text-center" style=" color: green;"></i>&nbsp;<b>Action Taken Level 2</b></p>
<h3 class="text-twitter fw-700 ml-5 text-center" id="closedCount"></h3>
</div>
</div>
</div>
</div>
<!-- agent wise yesterday performance counts card-->
<div class="card-body">
<div class="page-header-title" >
<h5 style="margin: 0;font-weight: bold;">Yesterday Event - Agent Performance Dashboard</h5><hr>
</div>
<div class="row mt-2">
<div class="col-xl-3 col-md-6 col-sm-12">
<div class="card card-box">
<p class="text-facebook mb-20 text-center mt-4"><b>Agent Assigned</b></p>
<h3 class="text-twitter fw-700 ml-5 text-center" th:text="${previousday[0].TotalAgents}"></h3>
</div>
</div>
<div class="col-xl-3 col-md-6 col-sm-12">
<div class="card card-box">
<p class="text-facebook mb-20 text-center mt-4"><b>Assigned Calls</b></p>
<h3 class="text-twitter fw-700 ml-5 text-center" th:text="${previousday[0].TotalAssigned != null ? previousday[0].TotalAssigned : 0}"></h3>
</div>
</div>
<div class="col-xl-3 col-md-6 col-sm-12">
<div class="card card-box">
<p class="text-facebook mb-20 text-center mt-4"><b>Finished</b></p>
<h3 class="text-twitter fw-700 ml-5 text-center" th:text="${previousday[0].TotalCompleted != null ? previousday[0].TotalCompleted : 0}"></h3>
</div>
</div>
<div class="col-xl-3 col-md-6 col-sm-12">
<div class="card card-box">
<p class="text-facebook mb-20 text-center mt-4"><b>Pending Calls</b></p>
<h3 class="text-twitter fw-700 ml-5 text-center" th:text="${previousday[0].TotalPending != null ? previousday[0].TotalPending : 0}"></h3>
</div>
</div>
</div>
</div>
<div class="col-md-16">
<div class="card-body">
<div class="page-header-title" >
<h5 style="margin: 0;font-weight: bold;">Yesterday Event - Agents Wise Breakup</h5><hr>
</div>
<table id="YesterdayQaqctable" class="table table-striped table-bordered table-hover dataTable" role="grid">
<thead class="thead-dark">
<tr role="row">
<th rowspan="2" class="text-center">S.No</th>
<th rowspan="2" class="text-center">Agent</th>
<th colspan="4" class="text-center">Performance</th>
<th colspan="4" class="text-center">Call Results</th>
</tr>
<tr role="row">
<th class="text-center">Assigned Calls</th>
<th class="text-center">Finished</th>
<th class="text-center">Pending Calls</th>
<th class="text-center">Completion (%)</th>
<th class="text-center">Completed</th>
<th class="text-center">ReOpen</th>
<th class="text-center">Followup</th>
<th class="text-center">Others</th>
</tr>
</thead>
<tbody>
<!-- Loop through the agentcount data -->
<tr th:each="row, iterStat : ${agentcount}">
<td class="text-center" th:text="${iterStat.index + 1}"></td>
<td class="text-center" th:text="${row.agent_name}"></td>
<td class="text-center" th:text="${row.Assigned}"></td>
<td class="text-center" th:text="${row.TotalCompleted}"></td>
<td class="text-center" th:text="${row.Pending}"></td>
<td class="text-center" th:text="${row.CompletionPercentage + '%'}"></td> <td class="text-center" th:text="${row.Completed_count}"></td>
<td class="text-center" th:text="${row.Reopened_count}"></td>
<td class="text-center" th:text="${row.Followup_count}"></td>
<td class="text-center" th:text="${row.Other_count}"></td>
</tr>
</tbody>
</table>
</div>
</div>
</div>
</div>
</div>
<footer th:replace="~{fragments/modules/base/footer :: footer}"></footer>
</div>
</div>
<div th:replace="~{fragments/modules/base/app_module_menu_box :: div}"></div>
<script th:replace="~{fragments/modules/base/script :: script}"></script>
<script src="node_modules/tempusdominus-bootstrap-4/build/js/tempusdominus-bootstrap-4.min.js"></script>
<script src="https://cdn.jsdelivr.net/npm/sweetalert2@11"></script>
<script type="text/javascript">
$(document).ready(function() {
var table = $('#YesterdayQaqctable').DataTable({
dom: 'Bftip',
columnDefs: [
{ targets: 'no-sort', orderable: false }
],
lengthMenu: [
[50, 100, 200, 500, -1],
['50 rows', '100 rows', '200 rows', 'Show all']
],
scrollY: '50vh',
fixedColumns: {
left: 1,
right: 1
},
buttons: [
{
extend: 'pageLength',
className: 'btn btn-warning'
},
{
title: 'Data export',
extend: 'copyHtml5',
text: 'Copy',
className: 'btn btn-secondary',
id: 'copyBtn'
},
{
extend: 'excelHtml5',
text: 'Excel',
className: 'btn btn-secondary',
id: 'excelBtn'
},
{
extend: 'csvHtml5',
text: 'CSV',
className: 'btn btn-secondary',
id: 'csvBtn'
},
{
extend: 'pdfHtml5',
text: 'PDF',
className: 'btn btn-secondary',
id: 'pdfBtn'
}
],
fixedHeader: true,
autoWidth: true,
responsive: true,
searching: false,
select: false,
processing: false
});
});
<!------------------ this is updated getting data function ---------------->
document.addEventListener('DOMContentLoaded', function () {
// Get today's date
const today = new Date();
const year = today.getFullYear();
const month = String(today.getMonth() + 1).padStart(2, '0'); // Months are 0-indexed
const day = String(today.getDate()).padStart(2, '0');
// Calculate the first day of the current month
const startOfMonth = `${year}-${month}-01`; // yyyy-MM-dd format
const todayFormatted = `${year}-${month}-${day}`; // yyyy-MM-dd format
const startDateField = document.getElementById('startDate');
const endDateField = document.getElementById('endDate');
// Event listener for To Date
endDateField.addEventListener('change', function () {
if (endDateField.value) {
startDateField.max = endDateField.value; // Set max value for From Date
} else {
startDateField.removeAttribute('max'); // Remove max if To Date is cleared
}
// Validate From Date against updated To Date
if (startDateField.value && new Date(startDateField.value) > new Date(endDateField.value)) {
startDateField.value = ''; // Clear invalid From Date
alert("From Date cannot be after To Date.");
}
});
// Event listener for From Date
startDateField.addEventListener('change', function () {
if (startDateField.value) {
endDateField.min = startDateField.value; // Set min value for To Date
} else {
endDateField.removeAttribute('min'); // Remove min if From Date is cleared
}
// Validate To Date against updated From Date
if (endDateField.value && new Date(endDateField.value) < new Date(startDateField.value)) {
endDateField.value = ''; // Clear invalid To Date
alert("To Date cannot be before From Date.");
}
});
// Set the default date values in the input fields
if (startDateField && endDateField) {
startDateField.value = startOfMonth; // yyyy-MM-dd format required for input[type="date"]
endDateField.value = todayFormatted; // yyyy-MM-dd format required for input[type="date"]
} else {
console.error("Start date or end date input field not found!");
}
// Call the search logic directly to load default data on page load
loadDashboardData(formatDateForAPI(startOfMonth), formatDateForAPI(todayFormatted));
});
// Helper function to convert yyyy-MM-dd to dd-MM-yyyy for API calls
function formatDateForAPI(dateStr) {
const [year, month, day] = dateStr.split('-');
return `${day}-${month}-${year}`; // Convert to dd-MM-yyyy
}
function loadDashboardData(startDate, endDate) {
// Show loading indicators
call_loading('totalComplaints', 'start');
call_loading('inProgressCount', 'start');
call_loading('redressedCount', 'start');
call_loading('reopenedCount', 'start');
call_loading('closedCount', 'start');
// Get dropdown values
const startDateValue = document.getElementById('startDate').value;
const endDateValue = document.getElementById('endDate').value;
const dropdown1 = document.getElementById('dropdown1').value;
const dropdown2 = document.getElementById('dropdown2').value;
const dropdown3 = document.getElementById('dropdown3').value;
const dropdown4 = document.getElementById('dropdown4').value;
// Make API call to get dashboard data
fetch(`/gcc/api/callcenterqaqc/dashboard?startDate=${startDate}&endDate=${endDate}&dropdown1=${dropdown1}&dropdown2=${dropdown2}&dropdown3=${dropdown3}&dropdown4=${dropdown4}`)
.then(response => response.json())
.then(data => {
//console.log(data);
// Store data in sessionStorage
sessionStorage.setItem('closename', 'closed');
sessionStorage.setItem('closedcount', data["Closed"] || "0");
sessionStorage.setItem('reopenname', 'reopened');
sessionStorage.setItem('reopenedcount', data["Reopened"] || "0");
sessionStorage.setItem('inProgressName', 'processing');
sessionStorage.setItem('inProgressCount', data["In Progress"] || "0");
sessionStorage.setItem('redressedName', 'redressed');
sessionStorage.setItem('redressedCount', data["Redressed"] || "0");
sessionStorage.setItem('startDate', startDateValue);
sessionStorage.setItem('endDate', endDateValue);
sessionStorage.setItem('type', dropdown1);
sessionStorage.setItem('zone', dropdown2);
sessionStorage.setItem('mode', dropdown3);
sessionStorage.setItem('group', dropdown4);
sessionStorage.setItem('redirected', 'true'); // Set flag for redirection
// Function to handle redirection based on count
function handleCardClick(count, cardType, url) {
if (parseInt(count) === 0) {
Swal.fire({
icon: 'info',
title: 'No Data',
text: `No ${cardType} records available.`,
});
} else {
sessionStorage.setItem('cardType', cardType); // Set card type
window.location.href = url;
}
}
// Attach click events to each card
document.getElementById('closedCard').addEventListener('click', function () {
handleCardClick(sessionStorage.getItem('closedcount'), 'Closed', '/gcc/callcenterqaqc/admin/qaqcassigntaskagents');
});
document.getElementById('reopenedCard').addEventListener('click', function () {
handleCardClick(sessionStorage.getItem('reopenedcount'), 'Reopened', '/gcc/callcenterqaqc/admin/qaqcassigntaskagents');
});
document.getElementById('inProgressCard').addEventListener('click', function () {
handleCardClick(sessionStorage.getItem('inProgressCount'), 'In Progress', '/gcc/callcenterqaqc/admin/qaqcassigntaskagents');
});
document.getElementById('redressedCard').addEventListener('click', function () {
handleCardClick(sessionStorage.getItem('redressedCount'), 'Redressed', '/gcc/callcenterqaqc/admin/qaqcassigntaskagents');
});
// Update UI with fetched data
document.getElementById('totalComplaints').textContent = data["Total Complaints"] || "0";
document.getElementById('inProgressCount').textContent = data["In Progress"] || "0";
document.getElementById('redressedCount').textContent = data["Redressed"] || "0";
document.getElementById('reopenedCount').textContent = data["Reopened"] || "0";
document.getElementById('closedCount').textContent = data["Closed"] || "0";
// Stop loading indicators
call_loading('totalComplaints', 'stop');
call_loading('inProgressCount', 'stop');
call_loading('redressedCount', 'stop');
call_loading('reopenedCount', 'stop');
call_loading('closedCount', 'stop');
})
.catch(error => {
console.error('Error:', error);
});
}
//Event listener for the search button to reload data based on selected filters
document.getElementById('searchButton').addEventListener('click', function () {
// Get values from input fields
const startDateValue = document.getElementById('startDate').value; // yyyy-MM-dd format
const endDateValue = document.getElementById('endDate').value; // yyyy-MM-dd format
// Function to format date as dd-MM-yyyy
const formatDate = (dateStr) => {
const [year, month, day] = dateStr.split('-'); // Split yyyy-MM-dd
return `${day}-${month}-${year}`; // Rearrange to dd-MM-yyyy
};
// Convert to dd-MM-yyyy format
const formattedStartDate = formatDate(startDateValue);
const formattedEndDate = formatDate(endDateValue);
// Validate dates
const startDate = new Date(startDateValue); // Use original yyyy-MM-dd for comparison
const endDate = new Date(endDateValue);
if (startDate && endDate && startDate > endDate) {
alert("Start Date should be earlier than End Date.");
return;
}
// Call dashboard data loading logic with formatted date values
loadDashboardData(formattedStartDate, formattedEndDate);
});
//api for complainttypes,group,zone,ward
document.addEventListener("DOMContentLoaded", function () {
const complaintTypeDropdown = document.getElementById('dropdown1');
const complaintGroupDropdown = document.getElementById('dropdown4');
const complaintModeDropdown = document.getElementById('dropdown3');
const complaintZoneDropdown = document.getElementById('dropdown2');
// Load Complaint Groups
fetch('/gcc/api/callcenterqaqc/getComplaintGroup')
.then(response => response.json())
.then(data => {
// Clear existing options
complaintGroupDropdown.innerHTML = `<option value="">Select</option>`;
// Add options from the API response
data.forEach(complaintGroupName => {
complaintGroupDropdown.innerHTML += `<option value="${complaintGroupName}">${complaintGroupName}</option>`;
});
})
.catch(error => {
console.error('Error fetching complaint groups:', error);
});
// Event Listener for Complaint Group Change
complaintGroupDropdown.addEventListener('change', function () {
const selectedGroup = complaintGroupDropdown.value;
if (selectedGroup) {
// Fetch Complaint Types based on selected group
fetch(`/gcc/api/callcenterqaqc/getComplaintTypesByGroup?group=${encodeURIComponent(selectedGroup)}`)
.then(response => response.json())
.then(data => {
// Clear existing options
complaintTypeDropdown.innerHTML = `<option value="">Select</option>`;
// Add options from the API response
data.forEach(complaintTypeName => {
complaintTypeDropdown.innerHTML += `<option value="${complaintTypeName}">${complaintTypeName}</option>`;
});
})
.catch(error => {
console.error('Error fetching complaint types:', error);
});
} else {
// Clear complaint type dropdown if no group is selected
complaintTypeDropdown.innerHTML = `<option value="">Select</option>`;
}
});
// Load all Modes
fetch('/gcc/api/callcenterqaqc/getModes')
.then(response => response.json())
.then(data => {
// Clear existing options
complaintModeDropdown.innerHTML = `<option value="">Select</option>`;
// Add options from the API response
data.forEach(complaintMode => {
complaintModeDropdown.innerHTML += `<option value="${complaintMode}">${complaintMode}</option>`;
});
})
.catch(error => {
console.error('Error fetching complaint groups:', error);
});
// Load all zones
fetch('/gcc/api/callcenterqaqc/getZones')
.then(response => response.json())
.then(data => {
// Clear existing options
complaintZoneDropdown.innerHTML = `<option value="">Select</option>`;
// Add options from the API response
data.forEach(complaintZone => {
complaintZoneDropdown.innerHTML += `<option value="${complaintZone}">${complaintZone}</option>`;
});
})
.catch(error => {
console.error('Error fetching complaint groups:', error);
});
});
//Function to reset date fields
function resetDate() {
window.location.href = "/gcc/callcenterqaqc/admin/qaqcgrievancedashboard";
}
</script>
<script type="text/javascript">
</script>
</body>
</html>