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649 lines
24 KiB
649 lines
24 KiB
<!DOCTYPE html>
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<html lang="en" xmlns:th="http://www.thymeleaf.org">
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<head th:replace="~{fragments/modules/base/head :: head}">
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</head>
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<style>
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</style>
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<body>
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<div class="wrapper">
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<!-- header top menu Start -->
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<header th:replace="~{fragments/modules/base/header :: header}"></header>
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<!-- header top menu end -->
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<div class="page-wrap">
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<!--=============== Left Menu side Start ================-->
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<div th:replace="~{fragments/modules/base/menu :: menu}"></div>
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<!--=============== Left side End ================-->
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<div class="main-content">
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<div class="container-fluid">
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<div class="page-header mb-2">
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<div class="row align-items-end">
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<div class="col-lg-8">
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<div class="page-header-title">
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<i class="fa fa-list-alt bg-blue"></i>
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<div class="d-inline">
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<h5>QAQC Unattended List</h5>
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<span>1913 QAQC Unattended List</span>
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</div>
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</div>
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</div>
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<div class="col-lg-4">
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<nav class="breadcrumb-container" aria-label="breadcrumb">
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<ol class="breadcrumb">
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<li class="breadcrumb-item"><a href="/gcc/index"><i
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class="ik ik-home"></i></a></li>
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<li class="breadcrumb-item" aria-current="page">1913 QAQC</li>
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<li class="breadcrumb-item active" aria-current="page">Admin QAQC</li>
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<li class="breadcrumb-item active" aria-current="page">Unattended</li>
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</ol>
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</nav>
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</div>
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</div>
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</div>
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<div class="row mt-4">
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<div class="col-12">
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<div class="card">
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<div class="card-header">
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<span th:text="${userId}" style="display:none;" id="userIdSpan"></span>
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<span style="font-size: medium;font-weight: bold;">Closing Unattended Complaints (<span class="text-danger">You can receive and close only 100 complaints at a time</span>):</span>
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</div>
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<div class="card-body">
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<span class="text-danger" style="font-size: medium;font-weight: bold;">Use after 7.00 pm</span><br>
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<div class="row">
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<!-- <div class="col-sm-2 mb-2">
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<label for="startDate" style="font-size: medium;">From Date:</label>
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<input type="date" id="startDate" class="form-control">
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</div>
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<div class="col-sm-2 mb-2">
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<label for="endDate" style="font-size: medium;">To Date:</label>
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<input type="date" id="endDate" class="form-control">
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</div> -->
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<div class="col-sm-3 mb-2">
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<label for="unattended_count" style="font-size: medium;">Enter Minimum no of unattended counts:</label>
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<input type="number" id="unattended_count" class="form-control" >
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<!-- <select id="stsdropdown" class="form-control">
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<option value="total">Select</option>
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<option value="processing">Processing</option>
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<option value="reopened">Reopened</option>
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<option value="redressed">Action Taken 1</option>
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<option value="closed">Action Taken 2</option>
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<option value="completed">Final Closure</option>
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</select> -->
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</div>
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<!-- <div class="col-sm-2 mb-2">
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<label for="dropdown4" style="font-size: medium;">Group:</label>
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<select id="dropdown4" class="form-control">
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<option value="">Select</option>
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<option value="">general</option>
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Add options here
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</select>
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</div> -->
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<!-- <div class="col-sm-2 mb-2">
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<label for="dropdown1" style="font-size: medium;">Type:</label>
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<select id="dropdown1" class="form-control">
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<option value="">Select</option>
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<option value="Cleanliness in Parks">Cleanliness in Parks</option>
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</select>
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</div> -->
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<!-- <div class="col-sm-2 mb-2">
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<label for="dropdown3" style="font-size: medium;">Mode:</label>
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<select id="dropdown3" class="form-control">
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<option value="">Select</option>
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<option value="">INTERNET</option>
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</select>
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</div> -->
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</div>
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<!-- <div class="row mt-2">
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<div class="col-sm-2 mb-2">
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<label for="dropdown2" style="font-size: medium;">Zone:</label>
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<select id="dropdown2" class="form-control">
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<option value="">Select</option>
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<option value="N01">N01</option>
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<option value="ALL">ALL</option>
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</select>
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</div>
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</div> -->
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<div class="row mt-4">
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<div class="col-12 d-flex justify-content-center">
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<button type="submit" id="searchBtn"
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class="btn btn-primary mx-2">Search</button>
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<button class="btn btn-danger mx-2" id="resetBtn"
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name="reset" type="reset">Reset</button>
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</div>
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</div>
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</div>
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</div>
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</div>
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</div>
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<div class="row mt-4">
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<div class="col-md-12">
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<div class="card">
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<div class="card-header">
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<span style="font-size: medium;font-weight: bold;">Unattended List</span>
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</div>
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<div class="card-body">
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<div class="table-responsive">
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<table id="ReportDatatable"
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class="table table-striped table-bordered table-hover dataTable"
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role="grid">
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<thead class="thead-dark">
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<tr role="row">
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<th class="text-center no-sort">S.No</th>
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<th class="text-center">Reg Date</th>
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<th class="text-center no-sort">Complaint No</th>
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<th class="text-center">ComplaintGroup</th>
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<th class="text-center">ComplaintType</th>
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<th class="text-center">Mode</th>
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<th class="text-center no-sort">Public Name</th>
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<th class="text-center">Public Mobile no</th>
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</tr>
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</thead>
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<tbody>
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</tbody>
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</table>
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</div>
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</div>
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</div>
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</div>
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</div>
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<div id="submitcard" style="display: none;">
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<div class="card pl-4 pr-4">
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<div class="row mt-4">
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<div class="col-md-12">
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<label for="remarks" class="form-label fw-bold">Remarks<span class="text-danger">*</span></label>
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<textarea id="remarks" class="form-control" rows="4" placeholder="Enter your remarks here"></textarea>
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</div>
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</div>
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<div class="row mb-2 mt-3">
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<div class="col-md-12 d-flex justify-content-center">
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<button type="button" class="btn btn-primary" id="closebutton">Mark as Completed</button>
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</div>
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</div>
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</div>
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</div>
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</div>
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</div>
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<div id="pageLoader" style="display: none; position: fixed; top: 0; left: 0; width: 100%; height: 100%; background: rgba(255, 255, 255, 0.8); z-index: 9999; text-align: center;">
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<div style="position: relative; top: 50%; transform: translateY(-50%);">
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<div class="spinner-border text-primary" role="status" style="width: 3rem; height: 3rem;">
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<span class="sr-only">Loading...</span>
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</div>
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<!-- Add the 'Please wait' text below the spinner -->
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<p style="margin-top: 1rem; font-size: 1.2rem; color: #007bff;">Please wait...</p>
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</div>
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</div>
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<footer th:replace="~{fragments/modules/base/footer :: footer}"></footer>
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</div>
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</div>
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<!-- in the code use to show the download different type microsoft -->
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<!-- Include jQuery and Bootstrap JavaScript -->
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<script src="https://code.jquery.com/jquery-3.6.0.min.js"></script>
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<script
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src="https://maxcdn.bootstrapcdn.com/bootstrap/4.5.2/js/bootstrap.min.js"></script>
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<script th:replace="~{fragments/modules/base/script :: script}"></script>
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<!-- sweet alert -->
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<script src="https://cdn.jsdelivr.net/npm/sweetalert2@11"></script>
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<script type="text/javascript">
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/* document.addEventListener("DOMContentLoaded", function () {
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const complaintTypeDropdown = document.getElementById('dropdown1');
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const complaintGroupDropdown = document.getElementById('dropdown4');
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const complaintModeDropdown = document.getElementById('dropdown3');
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// const complaintZoneDropdown = document.getElementById('dropdown2');
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// Load Complaint Groups
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fetch('/gcc/api/callcenterqaqc/getComplaintGroup')
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.then(response => response.json())
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.then(data => {
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// Clear existing options
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complaintGroupDropdown.innerHTML = `<option value="">Select</option>`;
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// Add options from the API response
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data.forEach(complaintGroupName => {
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complaintGroupDropdown.innerHTML += `<option value="${complaintGroupName}">${complaintGroupName}</option>`;
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});
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})
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.catch(error => {
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console.error('Error fetching complaint groups:', error);
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});
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// Event Listener for Complaint Group Change
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complaintGroupDropdown.addEventListener('change', function () {
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const selectedGroup = complaintGroupDropdown.value;
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if (selectedGroup) {
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// Fetch Complaint Types based on selected group
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fetch(`/gcc/api/callcenterqaqc/getComplaintTypesByGroup?group=${encodeURIComponent(selectedGroup)}`)
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.then(response => response.json())
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.then(data => {
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// Clear existing options
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complaintTypeDropdown.innerHTML = `<option value="">Select</option>`;
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// Add options from the API response
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data.forEach(complaintTypeName => {
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complaintTypeDropdown.innerHTML += `<option value="${complaintTypeName}">${complaintTypeName}</option>`;
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});
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})
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.catch(error => {
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console.error('Error fetching complaint types:', error);
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});
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} else {
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// Clear complaint type dropdown if no group is selected
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complaintTypeDropdown.innerHTML = `<option value="">Select</option>`;
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}
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});
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// Load all Modes
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fetch('/gcc/api/callcenterqaqc/getModes')
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.then(response => response.json())
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.then(data => {
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// Clear existing options
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complaintModeDropdown.innerHTML = `<option value="">Select</option>`;
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// Add options from the API response
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data.forEach(complaintMode => {
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complaintModeDropdown.innerHTML += `<option value="${complaintMode}">${complaintMode}</option>`;
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});
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})
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.catch(error => {
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console.error('Error fetching complaint groups:', error);
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});
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// Load all zones
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fetch('/gcc/api/callcenterqaqc/getZones')
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.then(response => response.json())
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.then(data => {
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// Clear existing options
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complaintZoneDropdown.innerHTML = `<option value="">Select</option>`;
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// Add options from the API response
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data.forEach(complaintZone => {
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complaintZoneDropdown.innerHTML += `<option value="${complaintZone}">${complaintZone}</option>`;
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});
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})
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.catch(error => {
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console.error('Error fetching complaint groups:', error);
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});
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}); */
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$(document).ready(function() {
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var table = $('#ReportDatatable').DataTable({
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dom: 'Bftip',
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columnDefs: [
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{ targets: 'no-sort', orderable: false }
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],
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lengthMenu: [
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[50, 100, 200, 500, -1],
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['50 rows', '100 rows', '200 rows', 'Show all']
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],
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scrollY: '50vh',
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fixedColumns: {
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left: 1,
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right: 1
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},
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buttons: [
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{
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extend: 'pageLength',
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className: 'btn btn-warning'
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},
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{
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title: 'Data export',
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extend: 'copyHtml5',
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text: 'Copy',
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className: 'btn btn-secondary',
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id: 'copyBtn'
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},
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{
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extend: 'excelHtml5',
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text: 'Excel',
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className: 'btn btn-secondary',
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id: 'excelBtn'
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},
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{
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extend: 'csvHtml5',
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text: 'CSV',
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className: 'btn btn-secondary',
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id: 'csvBtn'
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},
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{
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extend: 'pdfHtml5',
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text: 'PDF',
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className: 'btn btn-secondary',
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id: 'pdfBtn'
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}
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],
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fixedHeader: true,
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autoWidth: true,
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responsive: true,
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searching: true,
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select: false,
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processing: false
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});
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document.getElementById('resetBtn').addEventListener('click', function () {
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event.preventDefault();
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window.location.href="/gcc/callcenterqaqc/admin/unattendedcomplaints";
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});
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document.getElementById('searchBtn').addEventListener('click', function (e) {
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let ucount = document.getElementById('unattended_count').value;
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console.log("ucount: ",ucount);
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if (ucount=="") {
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Swal.fire({
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icon: 'info',
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title: 'Info',
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text: 'Enter Unattended Count',
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showConfirmButton: true,
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timer: 3000
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});
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e.preventDefault(); // Prevent the default action
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return; // Stop further execution
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}
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if (ucount=="0") {
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Swal.fire({
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icon: 'info',
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title: 'Info',
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text: 'You Entered 0 Count',
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showConfirmButton: true,
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timer: 3000
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});
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e.preventDefault(); // Prevent the default action
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return; // Stop further execution
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}
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let entryDetails = {
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ucount:ucount
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};
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console.log("entryDetails:",entryDetails);
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$('#pageLoader').show();
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$.ajax({
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type: "GET",
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url: `/gcc/api/callcenterqaqc/getunattendedcount?ucount=${ucount}`,
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success: function (response) {
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//console.log("API Response:", response);
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$('#pageLoader').hide();
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if (response.status === "success") {
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$("#submitcard").show();
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console.log("Details Array:", response.details);
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// Ensure details is an array and has at least one entry
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if (Array.isArray(response.details) && response.details.length > 0) {
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let table = $('#ReportDatatable').DataTable({
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destroy: true,
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searching: true,
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autoWidth: true,
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responsive: true,
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paging: true,
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info: true,
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data: response.details,
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columns: [
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{
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data: null,
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render: (data, type, row, meta) => meta.row + 1,
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className: 'text-center'
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},
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{ data: 'complaint_date', defaultContent: '-', className: 'text-center' },
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{ data: 'complaint_number', defaultContent: '-', className: 'text-center' },
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{ data: 'complaint_group', defaultContent: '-', className: 'text-center' },
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{ data: 'complaint_type', defaultContent: '-', className: 'text-center' },
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{ data: 'complaint_mode', defaultContent: '-', className: 'text-center' },
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{ data: 'complaint_person_name', defaultContent: '-', className: 'text-center' },
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{ data: 'complaint_mobilenumber', defaultContent: '-', className: 'text-center' },
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],
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dom: 'Bfrtip',
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buttons: [
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{
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extend: 'pageLength',
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className: 'btn btn-warning'
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},
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{
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title: 'Data export',
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extend: 'copyHtml5',
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text: 'Copy',
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className: 'btn btn-secondary',
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id: 'copyBtn'
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},
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{
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extend: 'excelHtml5',
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text: 'Excel',
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className: 'btn btn-secondary',
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id: 'excelBtn'
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},
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{
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extend: 'csvHtml5',
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text: 'CSV',
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className: 'btn btn-secondary',
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id: 'csvBtn'
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},
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{
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extend: 'pdfHtml5',
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text: 'PDF',
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className: 'btn btn-secondary',
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id: 'pdfBtn'
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}
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],
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columnDefs: [
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{ targets: 'no-sort', orderable: false }
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],
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lengthMenu: [
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[50, 100, 200, 500, -1],
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['50 rows', '100 rows', '200 rows', 'Show all']
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],
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scrollY: '50vh',
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fixedColumns: {
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left: 1,
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right: 1
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}
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});
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}
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}
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else if (response.status === "nodata") {
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$("#submitcard").hide();
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Swal.fire({
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icon: 'warning',
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title: 'No Data',
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text: 'No data available for the count.'
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});
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}
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else {
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$("#submitcard").hide();
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Swal.fire({
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icon: 'error',
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title: 'Error',
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text: response.message
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});
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}
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},
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error: function (error) {
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$("#submitcard").hide();
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Swal.fire({
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icon: 'error',
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title: 'Error',
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text: error.responseJSON?.message
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});
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}
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});
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});
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document.getElementById('closebutton').addEventListener('click', function (e) {
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let userId = document.getElementById('userIdSpan').textContent;
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console.log("userId=" + userId);
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let remarks = $('#remarks').val().trim();
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// Get all complaint numbers from the DataTable
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let table = $('#ReportDatatable').DataTable();
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let complaintNumbers = table
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.column(2) // Assuming 'complaint_number' is in the 3rd column (index 2)
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.data()
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.toArray(); // Convert to an array
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let compDetails = {
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|
|
remarks:remarks,
|
|
userId:userId,
|
|
complaintNumbers: complaintNumbers // Add the list of complaint numbers
|
|
};
|
|
|
|
console.log("compDetails:",compDetails);
|
|
|
|
// Regular expression to allow only letters, numbers, and spaces (No special characters)
|
|
let regex = /^[a-zA-Z0-9\s]+$/;
|
|
|
|
if (!compDetails.remarks || compDetails.remarks === '') {
|
|
Swal.fire({
|
|
icon: 'info',
|
|
title: 'Info',
|
|
text: 'Remarks are required to complete complaints.',
|
|
confirmButtonText: 'OK'
|
|
});
|
|
return; // Stop execution
|
|
}
|
|
|
|
if (!regex.test(compDetails.remarks)) {
|
|
Swal.fire({
|
|
icon: 'error',
|
|
title: 'Invalid Input',
|
|
text: 'Remarks should not contain special characters.',
|
|
confirmButtonText: 'OK'
|
|
});
|
|
return; // Stop execution
|
|
}
|
|
|
|
|
|
$('#closebutton').prop('disabled', true).text('Processing...');
|
|
$('#pageLoader').show();
|
|
$.ajax({
|
|
url: '/gcc/api/callcenterqaqc/closingunattendedcomplaints',
|
|
type: 'POST',
|
|
contentType: 'application/json',
|
|
data: JSON.stringify(compDetails),
|
|
success: function (response) {
|
|
$('#pageLoader').hide();
|
|
$('#closebutton').prop('disabled', false).text('Mark as Completed');
|
|
|
|
if (response.status === "success") {
|
|
Swal.fire({
|
|
icon: 'success',
|
|
title: 'Success',
|
|
text: response.message,
|
|
allowOutsideClick: false,
|
|
allowEscapeKey: false,
|
|
allowEnterKey: false,
|
|
confirmButtonText: 'OK'
|
|
}).then((result) => {
|
|
if (result.isConfirmed) {
|
|
window.location.href = "/gcc/callcenterqaqc/admin/unattendedcomplaints";
|
|
}
|
|
});
|
|
} else if (response.status === "partial_success") {
|
|
Swal.fire({
|
|
icon: 'warning',
|
|
title: 'Partial Success',
|
|
text: response.message + " Completed: " + response.completedCount + ", Failed: " + response.failedCount,
|
|
allowOutsideClick: false,
|
|
allowEscapeKey: false,
|
|
allowEnterKey: false,
|
|
confirmButtonText: 'OK'
|
|
});
|
|
} else {
|
|
Swal.fire({
|
|
icon: 'error',
|
|
title: 'Error',
|
|
text: response.message,
|
|
confirmButtonText: 'OK'
|
|
});
|
|
}
|
|
},
|
|
error: function (xhr) {
|
|
$('#pageLoader').hide();
|
|
$('#closebutton').prop('disabled', false).text('Mark as Completed');
|
|
|
|
let errorMessage = "An unknown error occurred.";
|
|
if (xhr.responseJSON && xhr.responseJSON.message) {
|
|
errorMessage = xhr.responseJSON.message;
|
|
}
|
|
|
|
Swal.fire({
|
|
icon: 'error',
|
|
title: 'Error',
|
|
text: errorMessage,
|
|
confirmButtonText: 'OK'
|
|
});
|
|
|
|
console.error('Error:', xhr.responseText);
|
|
}
|
|
|
|
});
|
|
|
|
});
|
|
|
|
|
|
});
|
|
|
|
|
|
|
|
</script>
|
|
|
|
</body>
|
|
</html>
|