Dashboard QAQC
1913 QAQC Dashboard
Overall Grievance
Dashboard
In-progress
Action Taken Level 1
Total Complaints
Reopened
Action Taken Level 2
Yesterday Event - Agent Performance Dashboard
Agent Assigned
Assigned Calls
Finished
Pending Calls
Yesterday Event - Agents Wise Breakup
| S.No | Agent | Performance | Call Results | ||||||
|---|---|---|---|---|---|---|---|---|---|
| Assigned Calls | Finished | Pending Calls | Completion (%) | Completed | ReOpen | Followup | Others | ||